He was excellent at moving all my information back into my updated computer. The Carbonite guy that was a big help was Matt. I'm not a geek and thanks to having Carbonite, after having my computer fixed, I was able to get much of what I needed back into my updated computer. Basically, it cost me my operating system. I recently suffered a terrible experience related to a virus that did bad damage. My name is Ed Dornig I am sorry for this delay at giving feedback.
#Carbonite phone number customer support download
If they are physically capping my restore by a network setting on their end, which is suggested by having a steady download rate at the same speed during day, night, week, weekend, peak and non-peak times, that makes me believe Carbonite's "up to 10Mbps" is a lie in the case of my restore. That suggests in my uninformed opinion that they're capping my restore speed at 1Mbps (aka throttling the download). In fact, it has been steady at that speed. The restore has NEVER exceeded about ~1300Kbps. And that you can download up to 100GB a day if that's the case.
So, while their marketing and support materials state that you can download "up to 10Mbps" if your internet can handle it. What bothers me most is Carbonite supposedly got in trouble for throttling its upload speeds and made a big effort to say it no longer throttles uploads. Days later still restoring at snail's pace. It doesn't show or explain why downloads would be capped at 1000kb when your internet can handle astronomically faster downloads.Įventually, when I apparently out-knowledged the customer service rep, he finally offered to contact one of their engineers. For those not tech inclined, trace routes do nothing more than show internet latency and the number of "hops" between your computer and a server. What's worse is I called customer service and they told me that I should run a "trace route" to see if that's affecting my downloads. Why? Because Steam downloaded those 80 gigs AND Carbonite was still downloading at its measly ~900-1050kb/second. Well, the last 8 hours have been illuminating. Their default customer support says the "primary" limiting factor is your own internet. It was done in about 8 hours.Ĭarbonite restore, by comparison, is downloading 12 gigabytes a DAY. Let me be clear that I just messed up my desktop and had to download 80gigs from Steam.
They have throttled the download speeds so much that the restore is taking about 2 weeks. Overseeing a carbonite restore right now. I insisted he return my money, and she said he would. "How could that be when your service couldn't capture the information and you have "still pending"? He admitted they probably couldn't help me. He then said I had to retrieve the "frozen" computer, and maybe they could do something. Brad listened and then said, "It is our fault, but do you expect us to to monitor the files, and notify the customer if there is a problem?" I said this is what I was paying for. Janet said, "there is a problem." They had not put on the new computer any of the writings for 7 days! She sent me to Conrad, who showed and said, "one of the services we use couldn't take a picture, so none was saved the entire time." He then told me it was my fault.
#Carbonite phone number customer support plus
(Working on a book times 7 days and the new computer continued to freeze and returned it.) I called Carbonite to reload information back to old computer, plus the file I had been working on. Asked Carbonite to reload all my information.
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